Refund Policy
Every company starts with a 30-day free project, so you can test the software on a real site before paying. This policy covers what happens once you are on a paid plan.
01 Free project
The 30-day free project needs no card and nothing is charged. If you do not choose a plan, nothing is billed.
02 Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current month. Part months are not refunded.
03 Yearly plans
Yearly plans can be refunded in full within 14 days of the first payment. After 14 days, a yearly plan continues to the end of its term and is not refunded, but you can choose not to renew.
04 Downgrades
Moving to a smaller plan applies from the next billing period. No refund is given for the current period.
05 Billing errors
If you are charged twice or charged for the wrong plan, we refund the difference in full once confirmed.
06 Onboarding and custom work
Onboarding sessions, data migration and custom integrations agreed for Township plans are billed as agreed in the order and are not refundable once delivered.
07 How to ask for a refund
Send your request through the Contact page with the account email and invoice number. Approved refunds go back to the original payment method within 7 to 10 working days.